what to consider when choosing your e-bike

Do some research. before parting with money get to know the seller, will they support you if you get a problem or hide? Do they know what they are selling and appreciate what you, the customer wants/needs. Test ride an example of the bike, if you can and check out reviews, but be aware some reviews can be fake. If you see a very low price, ask yourself is it too good to be true?

after the excitement of the buying experience of bagging the bike with the fantastic sales pitch you don't want to find out the seller cannot or will not support their product. At minster we provide market leading warranty support because we don't expect our bikes to break in normal use, so lifetime warranty on the frame and 12 months on the major electric components is what we can confidently provide. We wouldn't do this if the bike was low quality. After the warranty period we will do what we can to help.

availability of parts and accessories. We build our bikes using good quality branded parts, so getting genuine spares is not difficult or expensive either through Minster or by yourself

power and motor options: we primarily sell road legal Chopster e-bikes: 250 Watts of power is enough for most users, and a rear hub motor is suitable for the majority of applications: But, if you want something special we can build specials up to our 2000W total power rear hub or 2 wheel drive

battery size and quality

to provide 12 months warranty on batteries we have to be careful in our sourcing and material specification. hence our battery sizes are matched to the bikes and we only use cells from the major OEMs

range

we offer the option to add a 2nd battery to extend the bikes range, please discuss with Minster what you require.
The range of an e-bike is dictated by many variables. some sellers quote 80km plus. this is unrealistic. maybe if the pedal assist is switched off they could claim 1000 km on a full charge. A battery can only hold so much energy and to help you see through the outrageous claims of some manufacturers we have included a page all about what to range to expect from your bike. Our 21 Ah battery has about 50km in it when ridden sensibly in average uk conditions. (That is fine for me because I get bored after about 45km.)

Service and Warranty

We provide the following market leading warranty support:

Lifetime warranty for the frame
12 Month warranty on major electrical components, including battery.

where possible we can advise how to fix minor issues over the phone as most riders are interested in knowing how to maintain/fix their bikes.

Our warranty is a return to base for repair and or rectification. Cost of the return is reimbursed if a fault is found and corroborated, in this instance Minster-ev will redeliver the bike. The repair / rectification has warranty for the remainder of the initial warranty.

The Minster-ev warranty covers only normal personal use, and covers manufacturing defects ONLY.

It doesn't cover hire/rental/damage or failure due to neglect/poor maintenance/ modification/ accidents/ damage resulting from theft or damage due to third parties.

Whlist the chopster is robust the warranty doesn't cover extreme riding or racing.

In all warranty claims Minster reserves the right to repair or replace defective parts, limited to the original purchase value or residual value at the time of the claim.

Post warranty, we are able to provide parts and accessories - our bikes are built with standard branded parts.

Our 250W bikes are built to conform to UK legal public highway regulations. and can be used on public roads and anywhere a traditional bicycle can be used.
Our Bikes above 250W do not conform to UK road use rules, extra powerful chopsters and twin wheel drive are available. Please be advised that you will be asked to confirm your understanding of the current e-bike regulations regarding motor sizes and throttles at time of ordering.